s

Business Customers and Consumers

1. These Terms of Sale apply to business customers only. These Terms of Sale do not apply to individual consumers purchasing Goods for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession). We are a business to business supplier.

2. These Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Goods from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

International Customers

We are able to supply customers in the UK, Europe and wider territories subject to our discretion, feasibility and corresponding UK / European regulations.                                                                                                                                             

Goods, Pricing and Availability 

We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following: 

1. Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in device displays and lighting conditions;

2. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary; and

3. Due to the nature of the Goods sold through Our Site, there may be up to a 10% variance in the size, dimensions, measurements, weight, of those Goods between the actual Goods and the description.

Payment

1. Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We are ready to dispatch your Goods.

2. Payment must be made in full for your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

3. We accept the following methods of payment on Our Site:

   1. Credit and debit card;

   2. BACS / PAYPAL

Delivery, Risk and Ownership

1. We will endeavour to delivery orders as fast as possible and in normal terms this happens within 10 working days. All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process 

2. If We are unable to deliver the Goods in the normal timescales, the following will apply:

   1. If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you, We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;

   2. If you do not collect the Goods or rearrange delivery within 7 days or the period for the courier used, We will contact you to ask you how you wish to proceed. If We cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods.  We may also bill you for any reasonable additional cost that We incur in recovering the Goods.

Faulty, Damaged or Incorrect Goods

1. We warrant that the Goods, on delivery, and for a period of 14 days thereafter (the “Warranty Period”) shall be as described; be free from material defects in design, material, and workmanship; be of satisfactory quality (as defined in the Sale of Goods Act 1979); and be fit for any purpose described by Us.

2. If any Goods you have purchased do not comply, we shall, at Our option, repair the affected Goods, replace them, or issue you with a full refund for the price of the affected Goods. The following conditions shall apply:

   1. You must give Us written notice of the non-compliance during the Warranty Period within a reasonable time of discovering it;

   2. You must return the Goods in question to Us at Our expense

   3. You must give Us a reasonable opportunity to examine the Goods in question.

We will not be liable for any non-compliance with the provisions of any Goods if any of the following apply:

1. You have made any further use of the affected Goods after giving Us written notice of the non-compliance 

2. The non-compliance has arisen as a result of your failure to follow Our instructions on the correct usage, maintenance, installation, storage of the affected Goods or, where no instructions are provided, your failure to follow good trade practice with respect to the same;

3. The non-compliance has arisen as a direct result of any information (incorrect or otherwise) provided by you to Us;

4. You have made any unauthorised alterations or repairs to the affected Goods; or

5. The non-compliance is the result of normal wear and tear, deliberate damage, negligence, or abnormal or unsuitable working conditions.

1. To return Goods to Us for any reason, please contact Us at sales@thumbnailmedia.com to arrange for a collection and return. We will be fully responsible for the costs of returning Goods where a refund is agreed and will reimburse you where appropriate.

2. Refunds if agreed, will be issued within 14 days of the day on which We agree that you are entitled to the refund.

3. Any and all refunds issued will include all delivery costs paid by you when the Goods were originally purchased.

4. Refunds will be made using the same payment method that you used when ordering the Goods.

Communication and Contact Details

1. If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 01225 345495, by email at sales@thumbnailmedia.com, or by post at 28 Blind Lane, Southwick, Trowbridge, Wiltshire, BA14 9PG

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Complaints and Feedback

1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

2. If you wish to give Us feedback on any aspect of your dealings with Us, please contact Us in one of the following ways:

   1. Mrs A Jones, 28 Blind Lane, Southwick, Trowbridge, Wiltshire, BA14 9PG

   2. By email, addressed to Amanda, Partner at sales@thumbnailmedia.com;

   3. By contacting Us by telephone on 01225 345495.

How We Use Your Personal Information (Data Protection)

1. All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

2. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy which also contains details of our cookie policy & usage.